This Privacy Policy explains how Web Glaze Services ("Web Glaze Services", "we", "us", or "our") provides and operates Zuvoo App ("Zuvoo App", "Service").
Zuvoo App is a customer relationship management (CRM) platform that helps businesses and authorized users manage leads, customers, projects, follow-ups, communications, and related business information.
This Privacy Policy describes how we collect, use, store, disclose, and protect information processed through the Service, including information received through integrations with third-party platforms such as Meta / Facebook.
1. Overview & Scope
This Privacy Policy applies to information collected or processed when you access or use Zuvoo App, create or manage an account, use CRM functionality, submit information through the Service, or connect supported third-party platforms.
Zuvoo App is primarily a business software service. Businesses using Zuvoo App may upload or otherwise provide information about their customers, prospects, leads, employees, or other individuals.
Important: When a business uses Zuvoo App to manage its customer or lead information, that business may determine why and how that information is processed. Web Glaze Services provides the software infrastructure and processes such information as necessary to provide the Service and according to the applicable customer's instructions.
2. Information We Collect
Depending on how you use the Service, we may collect or process the following categories of information.
A. CRM Account & User Information
- Name and business contact information.
- Email address, username, and account details.
- Company or organization information.
- User role, permissions, and account settings.
- Authentication information, including securely stored password credentials.
B. Lead & Customer Information
- Names, email addresses, telephone/mobile numbers, and other contact information.
- City, state, country, or other location information submitted by users or leads.
- Project requirements, inquiries, form responses, preferences, and notes.
- Lead status, assigned team members, follow-up information, and pipeline history.
- Other information that a business customer chooses to enter or import into the CRM.
C. Technical & Security Information
- IP address and access timestamps.
- Browser and device information.
- Authentication and security logs.
- Error, diagnostic, and system activity information.
D. Information You Provide to Us
- Information submitted through contact, support, or account-related forms.
- Communications you send to our support team.
- Information provided when requesting deletion, correction, or assistance.
3. Meta & Facebook Platform Integration
Zuvoo App may provide an optional integration with the Meta Platform, including Facebook Pages, Facebook Lead Ads, Meta APIs, and related webhooks.
When an authorized user connects a supported Facebook Page or advertising account, Zuvoo App may retrieve and synchronize information that Meta makes available through the permissions granted during the authorization process.
Information may include:
- Meta/Facebook account or authentication information required to establish the integration.
- Facebook Page identifiers and connection information.
- Lead identifiers and Lead Form identifiers.
- Advertising or campaign identifiers where made available through the authorized integration.
- Names, email addresses, telephone numbers, and other responses submitted by individuals through Facebook Lead Forms.
- Lead form questions and responses where provided through the applicable Meta API.
Use of Meta Platform Data
- Authorized Purpose: Meta platform information is used to provide the CRM integration requested by the authorized account holder.
- No Sale of Lead Data: We do not sell or rent Facebook Lead Ads information to data brokers or advertisers.
- User Authorization: Meta/Facebook accounts and Pages are connected through the applicable authorization process provided by Meta.
- Limited Access: We seek to access and process only the information necessary for the functionality provided by the integration and the permissions granted by the authorized user.
- Compliance: Use of Meta platform data is subject to applicable Meta terms, policies, and developer requirements.
4. How We Use Information
We may use information processed through Zuvoo App for the following purposes:
- Providing, operating, and maintaining the Zuvoo App CRM platform.
- Creating and managing user accounts.
- Receiving, organizing, and synchronizing leads from connected sources.
- Synchronizing authorized Facebook Lead Ads information with the CRM.
- Providing follow-up management, reminders, notifications, and CRM workflows.
- Providing dashboards, reports, analytics, and operational features requested by authorized users.
- Providing customer and technical support.
- Maintaining security, authentication, monitoring, and fraud prevention.
- Diagnosing errors and improving the reliability and functionality of the Service.
- Complying with applicable legal obligations and responding to lawful requests.
5. Data Sharing & Disclosure
We do not sell personal information as part of the normal operation of Zuvoo App. Information may be disclosed or made accessible only where reasonably necessary to provide the Service, protect the Service, comply with law, or as otherwise described in this Privacy Policy.
A. Authorized Users
Information stored within a customer's CRM may be accessible to authorized employees, agents, administrators, or other users of that customer's organization according to the permissions and access controls configured by the customer.
B. Service Providers
We may use trusted third-party service providers for hosting, databases, infrastructure, communications, security, monitoring, backups, or other services necessary to operate Zuvoo App. Such providers may process information only as necessary to provide their services to us and subject to appropriate contractual or security requirements.
C. Meta / Third-Party Integrations
When you connect a third-party service, information may be exchanged with that service as necessary to provide the requested integration. Such third-party services operate under their own terms and privacy policies.
D. Legal Requirements
We may disclose information where reasonably necessary to comply with applicable laws, regulations, court orders, legal processes, governmental requests, or to establish, exercise, or defend legal rights.
E. Security & Protection
We may disclose information where reasonably necessary to investigate security incidents, prevent fraud or abuse, protect the rights and safety of users, or protect the security and integrity of our systems.
6. Security & Data Retention
We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, destruction, or loss.
Depending on the applicable Service configuration, security measures may include:
- HTTPS/TLS encryption for data transmitted between supported clients and the Service.
- Access controls and user permissions.
- Secure password storage using appropriate password hashing mechanisms.
- Authentication and security monitoring.
- Server, database, and infrastructure security controls.
- Backups and recovery procedures where applicable.
No method of electronic storage or transmission can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.
Data Retention
We retain information for as long as reasonably necessary to provide the Service, maintain customer accounts, fulfill the purposes described in this Privacy Policy, resolve disputes, maintain security, comply with legal obligations, or enforce applicable agreements.
Certain information may remain temporarily in backups or system logs after deletion and may be removed according to our applicable backup, retention, and security procedures.
7. User Rights & Data Deletion
Depending on applicable law and the nature of the information, you may have rights relating to your personal information, including rights to request access, correction, or deletion.
If your information is stored in Zuvoo App by a business customer, that business may be the appropriate party to contact regarding the information it controls. We may assist that customer with applicable requests where required.
How to Request Data Deletion
For instructions regarding deletion of Facebook-related information or Zuvoo App account data, please visit our dedicated User Data Deletion Page .
Email:
info@zuvoo.app
Subject:
Facebook Data Deletion Request
We may retain certain information where retention is required or permitted by applicable law, necessary for legitimate security purposes, required to resolve disputes, or contained in routine backups that have not yet reached their scheduled deletion cycle.
9. International Processing
Depending on the hosting infrastructure, service providers, and third-party integrations used by Zuvoo App, information may be processed or stored in countries other than the country where you or your customers are located.
Where required by applicable law, we will take appropriate measures for international transfers or processing of personal information.
Third-party platforms such as Meta may also process information according to their own privacy policies and terms.
10. Children's Privacy
Zuvoo App is intended primarily for business and professional use and is not directed toward children.
We do not knowingly request or intentionally collect personal information from children through features that are intended for children. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action where required.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Zuvoo App, our integrations, applicable laws, security practices, or business operations.
When changes are made, the revised Privacy Policy will be published on this page and the Last Updated date will be updated accordingly.
Your continued use of Zuvoo App after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.
12. Contact Us
If you have questions about this Privacy Policy, our privacy practices, your personal information, or a data deletion request, please contact us: