Terms of Service

1. Description of the Service

Zuvoo is a customer relationship management platform designed to help businesses and authorized users manage leads, customers, projects, follow-ups, communications, and related business information.

Depending on your plan and configuration, the Service may provide features such as CRM records, lead management, project management, notifications, reporting, integrations, and data synchronization.

Features may be added, modified, suspended, or removed from time to time as the Service evolves.

2. Eligibility and User Accounts

You must provide accurate, current, and complete information when creating or maintaining an account.

You are responsible for:

• Keeping your login credentials secure and confidential.
• Protecting access to your account and connected devices.
• Ensuring that only authorized persons use your account.
• All activities performed through your account.
• Maintaining accurate account and business information.
• Promptly notifying us of suspected unauthorized access.

You must not share account credentials with unauthorized persons or permit another person to use your account in a manner that violates these Terms.

You must notify us promptly at info@zuvoo.app if you believe your account has been compromised or accessed without authorization.

3. Meta / Facebook Integration

Zuvoo may allow you to connect Meta services, including Facebook Pages, advertising accounts, Lead Ads, or other supported Meta functionality.

By connecting a Meta service:

• You represent that you have authority to connect the relevant Page, advertising account, or other Meta resource.
• You authorize Zuvoo to access information made available through Meta's authorization and API systems for the purpose of providing the requested functionality.
• You authorize applicable Lead Ads information to be synchronized into your Zuvoo account.
• You are responsible for ensuring that your use of Meta data complies with applicable law and applicable Meta terms, policies, permissions, and requirements.

Meta may change, restrict, suspend, or discontinue access to its products, APIs, permissions, or functionality. Such changes may affect the availability of corresponding Zuvoo features.

Zuvoo does not guarantee continued availability of any Meta integration or functionality that depends on third-party services.

4. Customer and Lead Data

The Service may contain information submitted by your customers, potential customers, employees, business contacts, or other individuals, including information received through Meta Lead Ads, web forms, manual entry, imports, or integrations.

For purposes of these Terms, such information and other information submitted by you to the Service is referred to as “Customer Data.”

You are responsible for:

• Ensuring that you have the necessary rights, permissions, notices, and lawful basis to collect and process Customer Data.
• Using Customer Data in accordance with applicable privacy and data-protection laws.
• Honoring applicable consent withdrawal and opt-out requests.
• Ensuring that communications sent to leads and customers comply with applicable marketing and communications laws.
• Maintaining appropriate access controls for your employees and authorized users.
• Ensuring that Customer Data uploaded to Zuvoo is accurate and appropriate for the intended use.
• Protecting Customer Data against unauthorized disclosure, access, or distribution.

5. Acceptable Use

You agree not to:

• Use the Service for unlawful, fraudulent, deceptive, abusive, or harmful activities.
• Use the Service to send unlawful spam, harassment, or unsolicited communications.
• Attempt to gain unauthorized access to the Service, accounts, systems, or infrastructure.
• Upload viruses, malware, malicious code, or destructive scripts.
• Interfere with or disrupt the integrity, security, or performance of the Service.
• Abuse, overload, scrape, probe, scan, or attack the platform infrastructure.
• Access another user's account without authorization.
• Use the Service to distribute unlawful or harmful content.
• Circumvent authentication, security mechanisms, usage restrictions, or API rate limits.
• Use the Service in violation of applicable third-party platform policies.
• Use the Service to process information in a manner prohibited by applicable law.

6. Third-Party Services

Zuvoo may integrate with or depend upon third-party services, including Meta, hosting providers, analytics providers, payment providers, communication services, and other external platforms.

Third-party services are controlled by their respective providers and may change, suspend, restrict, or discontinue their services or APIs.

We are not responsible for third-party services, their availability, their policies, or changes they make that affect integrations with Zuvoo.

Your use of third-party services may be subject to separate terms and privacy policies imposed by those providers.

7. Service Availability

We aim to provide a reliable and secure Service. However, we do not guarantee that the Service will always be:

• Available without interruption or downtime.
• Error-free or completely bug-free.
• Available during maintenance or emergency events.
• Free from delays caused by networks, hosting providers, telecommunications systems, or third-party services.

We may perform scheduled or emergency maintenance, upgrades, security changes, or other technical work that may temporarily affect availability.

8. Intellectual Property

The Zuvoo software, source code, object code, interface, design, branding, logos, documentation, features, functionality, and related materials are owned by or licensed to Web Glaze Services, unless otherwise stated.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your legitimate business purposes.

You may not copy, reproduce, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, or commercially exploit the Service except where such activity is expressly permitted by applicable law or with our prior written permission.

Zuvoo and its associated branding remain the property of Web Glaze Services or its licensors.

9. User Content and License

You retain ownership of Customer Data and other content that you lawfully upload or store in the Service.

You represent and warrant that you have the necessary rights, permissions, and lawful authority to upload, store, and process such information through Zuvoo.

You grant Web Glaze Services a limited, non-exclusive, worldwide license to host, store, reproduce, transmit, process, and otherwise use Customer Data solely as reasonably necessary to:

• Provide and operate the Service.
• Maintain and secure the Service.
• Perform backups and disaster recovery.
• Provide requested integrations and functionality.
• Prevent fraud, abuse, and security incidents.
• Comply with applicable legal obligations.

This license does not transfer ownership of Customer Data to Web Glaze Services.

10. Privacy and Data Protection

Your use of Zuvoo is also subject to our Privacy Policy .

The Privacy Policy explains how we collect, use, store, disclose, and protect information relating to users and visitors of the Service.

Where you use Zuvoo to process personal information relating to your customers, leads, employees, or other individuals, you are responsible for ensuring that your use of the Service complies with applicable data-protection and privacy requirements.

Where we process personal data on your behalf in providing the Service, we will process such information for the purposes necessary to provide, secure, maintain, and support the Service and in accordance with applicable law and our Privacy Policy.

Depending on the nature of the processing and applicable law, you may be responsible for determining the purposes and means of processing personal data submitted to the Service.

11. Data Deletion and Retention

You may request deletion of eligible personal information and applicable Meta-related information by following the instructions available on our User Data Deletion page.

Account and Customer Data may be retained for as long as reasonably necessary to provide the Service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain security.

Following account termination, we may delete Customer Data from active systems within a reasonable period, subject to applicable legal, security, backup, and operational requirements.

Data stored in backups may remain temporarily after deletion from active systems and may be securely overwritten in accordance with our backup and retention procedures.

Deletion requests may be subject to verification and may not apply to information that we are legally required or permitted to retain.

12. Security

We implement reasonable technical and organizational measures designed to protect the Service and information processed through it against unauthorized access, alteration, disclosure, loss, or destruction.

However, no internet-based service, storage system, or electronic transmission can be guaranteed to be completely secure.

You are responsible for maintaining the security of your credentials, devices, users, integrations, API keys, and other access mechanisms under your control.

You must promptly notify us if you become aware of suspected unauthorized access, security vulnerabilities, or compromise involving your account or use of the Service.

13. Confidentiality

Each party may receive confidential information from the other party in connection with the Service.

Each party agrees to use reasonable care to protect confidential information and not disclose it to third parties except where disclosure is necessary to provide the Service, required by law, or made to employees, contractors, professional advisers, or service providers who are subject to appropriate confidentiality obligations.

Confidential information does not include information that is publicly available through no breach of these Terms, was lawfully known before disclosure, is independently developed without use of confidential information, or is lawfully received from a third party without a confidentiality obligation.

14. Suspension and Termination

We may suspend or terminate your access to the Service where reasonably necessary, including when:

• You violate these Terms.
• The Service is used for unlawful or abusive purposes.
• Unauthorized access or account compromise is suspected.
• Your use presents a material security risk.
• Suspension or termination is required by applicable law, regulation, court order, or governmental authority.
• Continued access could expose the Service or other users to material harm.

Where reasonably practicable, we may provide notice before suspension or termination. Immediate action may be taken where necessary to protect users, the Service, third parties, or comply with legal requirements.

You may request termination of your account at any time by contacting our support team.

Upon termination, your right to access and use the Service will end, subject to any applicable data export, retention, deletion, or legal obligations.

15. Disclaimer

To the maximum extent permitted by applicable law, Zuvoo is provided on an “as is” and “as available” basis.

We do not make warranties that the Service will be uninterrupted, error-free, secure, accurate, complete, or suitable for a particular purpose.

We do not guarantee that the Service will meet every business, operational, compliance, or technical requirement of every user.

We are not responsible for errors or failures caused by information supplied by users, third-party services, networks, hosting providers, external APIs, or circumstances beyond our reasonable control.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Web Glaze Services and its officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising out of or relating to your use of, or inability to use, the Service.

This includes, where permitted by law, loss of profits, revenue, business opportunities, goodwill, anticipated savings, or data.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Web Glaze Services and its officers, employees, contractors, and service providers from claims, damages, liabilities, losses, costs, and reasonable expenses arising from:

• Your violation of these Terms.
• Your unlawful or unauthorized use of the Service.
• Your collection, use, disclosure, or processing of Customer Data in violation of applicable law or third-party rights.
• Your violation of applicable Meta or other third-party platform requirements.
• Content or information that you submit to the Service and that infringes another person's rights.

18. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles.

Subject to applicable law, disputes arising out of or relating to these Terms or the Service shall be subject to the jurisdiction of the courts having jurisdiction over the principal place of business of Web Glaze Services.

Nothing in this section prevents either party from seeking urgent or interim relief from a court of competent jurisdiction where legally available.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Service, applicable laws, security requirements, or business practices.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Where changes are material, we may provide additional notice through the Service, email, or another reasonable method where appropriate.

Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. General Provisions

These Terms, together with our Privacy Policy and any additional terms expressly applicable to particular features or services, constitute the agreement between you and Web Glaze Services regarding your use of Zuvoo.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by applicable law.

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

We may assign or transfer these Terms in connection with a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, subject to applicable law.

21. Contact Us

If you have questions, concerns, or requests relating to these Terms, please contact us: